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Support
Have a question about Monthlybroadband? Here you’ll find answers to some of our communities most asked questions.
FAQs
What is the longest amount of time I can have internet for?
You will have unlimited internet access for as long as you continue to pay for. You are welcome to cancel your subscription at any time.
What am I able to connect to the Wi-Fi device(s)?
You can connect anything at all such as consoles, computers, smartphones, tablets – virtually anything that requires an internet connection can be connected.
Can I connect ethernet cables to the Wi-Fi device(s)
Yes. Please check the device’s product pages for more details about the ports they provide.
How many devices can I connect simultaneously?
Each Wi-Fi device we offer has a different amount of simultaneous connections they allow for – please check their product pages for more information.
How do you store my payment information?
We do not physically store any of your sensitive payment information – all of this is handled and stored on our behalf by our payment gateway provider.
Do I need to return the device(s) after my moneyback guarantee ends?
Yes, otherwise you will be charged at the rate you initially agreed upon at checkout.
Cancellation request
If you have any questions about the service we provide, or any of our products, you can contact a member of our support team: here
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